Terms and Conditions

The following terms and conditions apply to all visits and transactions on norfolkjarkitchen.co.uk. The use of the Norfolk Jar Kitchen website indicates your acceptance of these terms and conditions. The placement of an order indicates your acceptance of these terms and conditions. Please read them carefully and print a copy for future reference.

All product specifications, images and other information published on our website have been provided by Norfolk Jar Kitchen. The intention of Norfolk Jar Kitchen is that all information on the website should be as accurate and up to date as possible. However, Norfolk Jar Kitchen cannot guarantee the reliability or the accuracy of the information contained within its pages where information may come from third parties such as suppliers and manufacturers. All images, sizes, descriptions, specifications and advertising on our site are for the sole purpose of giving an approximate description of the goods and are not subject to a guarantee of accuracy. Full detailed specifications are available from Norfolk Jar Kitchen on request.

The total price payable for the goods will be stipulated at the time when you place your order whether or not the order has been confirmed. We are entitled to make adjustments to the price to take account of any increase in our supplier's prices, or the imposition of any taxes or duties, or if due to an error or omission the price published for the goods is wrong whether or not the order has been confirmed. We will inform you of the correct price and give you the opportunity to cancel the order. All prices on our website are inclusive of VAT but do not include delivery charges. Delivery charges will be displayed and payable as indicated at the time of placing your order.

In the event a product is listed at an incorrect price due to typographical error or an error in pricing information from our suppliers, taxes or duty changes, we shall have the right to refuse or cancel any orders listed at the incorrect price whether or not the order has been confirmed. If your credit card has already been charged and we subsequently cancel your order, we will immediately issue a credit to your credit card account to the value of the incorrect price (including delivery charges).

We accept Paypal currently. Your order will only be processed once authorisation of your payment has been properly received.

All products and services are subject to availability and may be withdrawn without notice. If we are unable to supply the goods for any reason we will not charge you for these and we will refund any money already paid for them. However, we will not be responsible for compensating you for any other losses you may suffer if we do not supply the goods.

Most orders are delivered within 5 working days. Dates are given in good faith but are not the subject of any warranty or condition. No liability will attach to us if delivery periods or dates are not met. Please feel free to contact us if you have any queries regarding this matter.

Shortages: It is your responsibility to sign for the correct number of packages as shown on the carrier's delivery consignment note. Any shortages must be notified to us within 7 days from delivery. Incorrect goods: It is your responsibility to notify us of any incorrect goods supplied within 7 days from delivery.

Non-Delivery of goods: We will not accept liability for goods lost in transit unless we are notified within 10 days from the expected delivery date.

If you are not totally satisfied with your purchase please notify us as soon as possible as we will require any returns to be returned to us within 14 days working days from the date after the delivery date.

If you no longer want your order and it has been personalised (whether it has left us or not) we won’t be able to offer a credit or a refund. It is your responsibility to return purchases in pristine condition in its original box and packaging. For full details of how to return and order please contact us. You will be wholly responsible for the cost of return delivery and safe return of the goods.

For cancellations of orders, amendments to orders or changes or corrections to personalisation please notify us within 2 hours of placing the order. Beyond this point we may not be able to make changes or cancel the order if the order has been passed to our team to personalise and/or despatch your item(s).

For items with no personalisation – if goods aren’t returned within 14 days after you have first informed us that you wish to cancel, we reserve the right to arrange collection of the item from you and to charge you for such collection (this does not apply to any items which have been personalised).

Subject to claim validly and correctly notified in accordance with the Time Limitation for Notification of Claim paragraph of our Terms and Conditions, goods received back incomplete, damaged, or in used condition will either be returned to you and the cost of delivery charged to your account or we reserve the right to levy a surcharge on such returned goods at a minimum 15% of the invoice price.

The intellectual property rights of all software and content (including images) made available to you on or through this website, emails, marketing and our social media platforms remains the property of norfolkjarkitchen.co.uk, licensor's or owners and are protected by copyright laws and treaties around the world. All such rights are reserved by norfolkjarkitchen.co.uk or their respective owners. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content nor may you use any such content in connection with any business or commercial purposes.

You give permission for us to use comments, mentions, feedback, reviews and other content, including images, which may mention or show our brand, products, premises or staff, whether provided directly to us or via social media, review sites, our website, other websites or print medium with no obligation for us to attribute or compensate. We also reserve the right to remove content at our discretion, or where that content is hosted on third party sites, ask for the content to be removed.

All the actions taken by the user of the website are the responsibility of the individual. It's the users responsibility to ensure they act within the laws of the UK and the users respective territories.

From the time of despatch of the goods, any loss or damage to the goods shall be at your own risk.

You will own the goods once we have received your payment in full. We do not offer any credit facilities.